The Provider undertakes to provide the following information to the Buyer at all times before the Buyer is bound by the Contract or the Offer:
- the identity of the company (name and registered office of the company, registration number), - contact addresses enabling rapid and efficient communication (e-mail, telephone), - the essential characteristics of the goods or services (including after-sales service and guarantees), - accessibility of products (each product or service offered on the website should be accessible within a reasonable time), - the terms and conditions for delivery of the product or performance of the service (method, place and time of delivery), - all prices must be clearly and unambiguously set out and it must be shown whether they already include taxes and transport costs, - the method of payment and delivery and the period of validity of this information, - the time validity of the tender, - the period during which withdrawal from the contract is still possible and the conditions for withdrawal; - the complaints procedure must be explained, including any contact details or customer service.
OFFER OF ARTICLES
Due to the nature of doing business online, the Gianna Bellucci offer is updated and changes frequently and quickly. The price quoted is valid for online purchases in the case of immediate 100% payment on delivery, by bank transaction or paypal.
PAYMENT METHODS
In the Gianna Bellucci shop, the provider offers the following payment methods:
- cash on collection - by debit or credit card (Mastercard, Visa) - Paypal
PRICES
Prices are valid at the time of placing the order and have no predetermined validity. Prices are valid in the case of payment by the methods of payment indicated above, under the conditions indicated above. All prices are inclusive of VAT unless otherwise expressly stated. The contract of sale between the Provider and the Buyer is concluded at the moment when the Provider confirms the order and the Buyer receives the first e-mail about the status of his/her order (with the title Order Confirmed). From that moment on, all prices and other conditions are fixed and apply to both the Provider and the Buyer. The Buyer is the person with the details as stated at the time of placing the order. The Purchase Contract (the first email of the status of the order) will be stored in the company's archives and in electronic form on the server of the provider Gianna Bellucci and will be accessible to the buyer upon request. The supplier shall send the invoice in pdf format to the buyer's e-mail address. The invoice shall break down the price and all costs related to the purchase. It is the Buyer's responsibility to verify the accuracy of the information before placing an order. We will not consider any subsequent objections to the correctness of the invoice.
PURCHASE PROCEDURE
1. Order in the queue. After placing an order, the customer receives an email notification that the order has been accepted into the queue. At this stage, the customer has the option to cancel the order by e-mail within 1 hour. 2. Order confirmed The supplier notifies the buyer by e-mail of the estimated delivery time. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage. 3. Goods dispatched The goods are packed and dispatched by the Provider within the promised time limit and the Buyer is informed by e-mail or telephone. In the aforementioned e-mail, the Provider shall also inform the Buyer of the return policy, the procedure to be followed in the event of a delay in delivery and in the event of a complaint.
INVOICING
The Gianna Bellucci online shop is an online retail shop intended for purchases by natural persons (B2C). We do not allow legal persons (B2B) to sell through our online shop. If you wish to establish a B2B relationship with us and wish to purchase a larger quantity of our products, please contact our agent via email at info@giannabellucci.com. Subsequent changes to the name of the partner after the order has been placed are not possible.
RIGHT OF WITHDRAWAL
In accordance with the EU Consumer Rights Directive 2011/83/EU and national consumer protection laws, consumers (natural persons purchasing goods for private use, not for professional or business purposes) have the right to withdraw from a distance or off-premises contract within 30 days of receiving the goods, without giving any reason. This right does not apply to legal entities (companies).
RETURNS – Conditions
Products must be returned in original condition, unused, undamaged, and in complete packaging with all labels and accessories attached.
Customers are responsible for the cost of return shipping.
We accept one request per order – either exchange, or refund, but not both.
Consumers may examine or test the goods only to the extent necessary to establish their nature, characteristics, and functioning (similar to testing in a physical store). We kindly ask customers to try on all underwear over their own clothing to ensure the fit before deciding to keep it.
If returned goods are damaged, incomplete, or show signs of use, the consumer is liable for any diminished value. Customers are required to communicate in advance if they have received a product in such condition upon delivery. Claims must be reported before attempting to return the item, including photographic evidence, so that the company can properly assess and authorize the return.
Only in cases where the consumer caused the reduction in value may the company reduce or refuse the refund.
Gift products are not eligible for refund.
Important
For hygiene reasons, please ensure that lingerie and underwear are checked carefully before use.
Returns for defects are only accepted if the products are clean and hygienically safe for inspection.
Stains, wear, or damage caused by improper or non-intended use do not qualify as material defects.
Accepted Returns
Items must be unworn, unwashed, in original condition, and with all hygiene liners, seals, and tags attached.
Returns must be made within 30 days of receiving your order, in line with EU consumer law.
Customers are responsible for the cost of return shipping.
Non-accepted Returns
If returned items are found to be dirty, used, or otherwise unsaleable, we cannot process a refund or exchange. These include, but are not limited to:
Visible stains or discoloration
Traces of body fluids or odors
Stretched fabric, damaged lace, or altered shape
Missing or removed hygiene stickers/tags
Any other signs of wear inconsistent with a new, unworn product
In such cases, the customer will be notified, and the goods will be held for a period of 14 days. During this time, the customer can choose to have the goods returned to them, with shipping costs covered by the customer. If no arrangement is made within this period, the goods will be safely disposed of and no further claims will be possible.
Return Policy for 1+1 Special Offer
Our 1+1 promotions are designed to give you an extra product free of charge when you purchase a qualifying item. Because of this, returns are handled differently than standard purchases:
If you return only the free product, no refund will be issued, as its purchase price was 0 €.
To receive a refund, you must return the paid product. In this case, you are also required to return the free product that was part of the promotion.
If you return the paid product but keep the free one, the value of the free product will be deducted from your refund at its regular retail price.
All returned items must comply with our standard return conditions: unused, undamaged, in original packaging, and with all labels attached.
Return Policy for 2+1 Special Offer
Our 2+1 promotion gives you a third product free of charge when you purchase two qualifying items. Because of this, returns are subject to the following rules:
If you return only the free product, no refund will be issued, as its purchase price was 0 €.
To receive a refund, you must return at least one of the paid products. In this case, you are also required to return the free product that was part of the promotion.
If you return the paid products but keep the free one, the value of the free product will be deducted from your refund at its regular retail price.
All returned items must comply with our standard return conditions: unused, undamaged, in original packaging, and with all labels attached.
Free Gifts with Promotions
From time to time, we may include free gift items as part of special campaigns or promotional offers. The following rules apply:
1. Conditional Gifts
Free gifts are tied to specific purchase conditions (e.g. minimum order value, “2+1” offers, subscriber benefits).
If, due to a return, the qualifying conditions are no longer met, the free gift must also be returned.
2. Keeping the Gift
If your remaining order still meets the promotional conditions after a partial return (e.g. total value remains above the required threshold), you may keep the gift.
3. Return of Gifts
If the conditions are no longer fulfilled, the gift must be returned unused and in its original packaging.
If the gift is not returned, its value will be deducted from your refund.
4. Exchanges & Refunds
Mystery gifts cannot be exchanged or refunded.
How to Exercise Your Right
The withdrawal notice is considered timely if sent within the 30-day withdrawal period. The consumer bears the burden of proof that the withdrawal was submitted on time.
Goods must be returned as a parcel (not as a letter) and always with a valid tracking code, regardless of the shipping method used, within 30 days of submitting the withdrawal notice to the following address:
Cest dveh cesarjev 393,
1000 Ljubljana,
Slovenia
Please print and include the return form received by email.
Cash-on-delivery (COD) returns are not accepted.
Costs
The consumer is responsible for the direct costs of returning the goods, which depend on the courier’s rates, package size, and weight. Such costs are borne exclusively by the consumer and are not refundable.
If the consumer chooses a delivery method other than the least expensive standard shipping offered by the seller, any additional costs are not refundable.
Refunds
Refunds will be made either to the bank account specified in the withdrawal form or to the original payment method.
Refunds are issued after the goods are received and inspected, typically within 14 days.
After a request is closed, we do not accept any appeals later.
EXCHANGES
1. Eligibility
Exchanges are accepted within 30 days from the date of delivery.
Only one exchange per order (for size) is permitted. If the replacement item also does not fit, we will issue a refund once it is returned, and you may place a new order in the correct size.
Products must be unused, undamaged, clean, and in original packaging with all labels attached.
For hygiene reasons, underwear must be unstained and hygienically safe for inspection.
2. Exchange Conditions
Exchanges are limited to size changes of the same product, where available.
If the replacement size does not fit, a refund will be issued after the returned item is received, and you may place a new order.
If the requested size is not available, a refund will be issued instead.
3. Promotional Offers
Mystery gifts and other special promotional gifts are excluded from exchanges.
Gift products from the 1+1 and 2+1 offers may be exchanged, according to the general exchange rules.
4. Costs
Customers are responsible for the cost of return shipping. Goods must always be returned as a parcel with a valid tracking code (not as a letter).
If a non-compliant item (used, damaged, or unhygienic) is sent back, we may refuse the exchange. Customers may request the item to be returned at their own expense.
5. Processing Time
The exchange process takes approximately 14 days from the receipt of the returned package.
6. Limitations
We reserve the right to reject exchange requests that do not meet these conditions.
FAULTY OR NON-CONFORMING GOODS
If a product does not match the description, please contact our support team at: en@giannabellucci.com before returning it.
Legal Reference
This return and withdrawal policy is based on the Directive 2011/83/EU on Consumer Rights, as implemented in the Slovenian Consumer Protection Act (ZVPot), granting all EU consumers the right to withdraw from distance contracts.
Link to start the return or exchange process: LINK
Material Defects (Non-Conformity of Goods)
Under EU law, consumers have the right to request remedies in the case of a material defect (non-conformity) in a purchased product.
How to Report a Defect
The EU Sale of Goods Directive (1999/44/EC, replaced by 2019/771/EU) requires that consumers notify the seller of a lack of conformity within a reasonable time after discovering it. It is required the returned underwear be unworn, unstained, and hygienically safe for inspection.
The notification must include a clear description of the defect, and the consumer must allow us to inspect the product.
Consumer Rights in Case of a Defect
If the defect is confirmed, the consumer may choose from the following remedies:
Repair of the product, or a partial refund corresponding to the reduced value,
Replacement of the defective product with a new, faultless one,
Full refund of the purchase price.
If the defect is undisputed, we will comply with the consumer’s request as soon as possible and no later than 8 days after receiving the claim. If the defect is disputed, we will provide a written response within 8 days, stating our position.
What Counts as a Material Defect?
A product is considered to have a material defect (non-conformity under EU law) if:
It does not have the qualities required for normal use of underwear or lingerie (e.g., broken straps, faulty clasps, torn fabric at delivery).
It is not suitable for the specific purpose made known to the seller at purchase.
It does not correspond to the advertised description, product details, or labeling.
It was delivered in a form that does not match the sample or model presented (unless clearly shown for information only).
For hygiene-sensitive goods such as underwear, a defect does not include:
Stains, wear, or damage caused by trying on, wearing, or improper use/handling,
Defects arising after the product was used in a way inconsistent with its intended purpose.
The product’s fitness for normal use will be judged against:
The usual quality of similar underwear available on the market,
Any statements made by us or the manufacturer, including advertising, product presentation, and labeling.
Legal Framework
Liability for material defects is regulated by the EU Sale of Goods Directive (2019/771/EU), the Consumer Rights Directive (2011/83/EU), and national consumer protection laws.
COSTS and DELIVERY OF GOODS
In addition to the purchase price, the customer is responsible for paying the shipping costs of the product.
The ordered products are delivered to the address provided by the customer during checkout.
If the customer chooses to pay on delivery (cash on delivery), an additional COD handling fee may apply, which will be clearly communicated at the time of order.
When paying in advance by credit card, PayPal, or other electronic payment methods, no COD fee is charged.
Express or priority delivery is available at an additional cost.
The delivery times are listed at checkout and may vary depending on the country or time of year.
Standard shipping costs apply to all orders unless otherwise specified. Please note that shipping cost rules may differ for VIP customers as part of their membership benefits or promotional conditions. The exact terms, including any discounts or free shipping thresholds, will be communicated directly to VIP customers.
For non-EU countries, we reserve the right not to ship to certain destinations.
WARRANTY POLICY
All products are covered by the statutory legal warranty of conformity in accordance with Directive (EU) 2019/771 and applicable national consumer laws.
What is Covered
Defects present at delivery (e.g. broken seams, faulty clasps, material flaws, or products not matching the description).
What is Not Covered
Normal wear and tear
Damage caused by improper use, washing, or handling
Hygiene-related issues (stains, odors, or worn items)
How to Claim
Warranty claims must be submitted online through our website.
Claims should include the order number, description of the defect, and, if possible, photographic evidence.
Items returned under warranty must be clean and safe for inspection.
After submitting a claim, a decision will be made whether the product needs to be returned. The customer must then follow the instructions provided.
COMMUNICATION
In the event of a material defect or a right of withdrawal, the buyer must return the entire contents of the package - partial refunds (for individual items within the package) are not possible.
In the event of a warranty claim, the Buyer has the right to replace the individual item received within the package (this does not apply to products that have a limited shelf life - e.g. batteries).
The conditions that must be fulfilled for a refund or exchange of the product are set out on the website under 'General Conditions'.
COMPLAINTS AND DISPUTES
Gianna Bellucci complies with applicable consumer protection legislation and endeavours to fulfil its duty to ensure an effective complaints handling system.
In case of problems, the Buyer may contact the Seller by telephone at +38617774260 or by e-mail at info@giannabellucci.com to submit a complaint. The complaint handling process is confidential.
The Seller shall use its best endeavours to resolve any disputes amicably.
Gianna Bellucci d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may raise under the Act on Out-of-Court Settlement of Consumer Disputes, in accordance with the legal norms.
Consumers have the possibility to resolve disputes relating to their online order without involving the courts in the first instance.
The Online Consumer Dispute Resolution Platform is available at
http://ec.europa.eu/consumers/odr/ or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
The above-mentioned arrangements are based on the Law on Out-of-Court Settlement of Consumer Disputes Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
DETAILS OF REGISTRATION IN THE REGISTER, INDICATING THE REGISTER AND THE REGISTRATION NUMBER
Gianna Bellucci d.o.o. Headquarters: , Cesta Dveh Cesarjev 393, 1000 Ljubljana Registration number: 9707077000 Tax number: SI42177197 Taxable person: YES Registered with the registration authority: 18.07.2024 SKD:
46.190 - Non-specialised intermediation in the sale of miscellaneous goods 47.910 - Retail sale via mail order or via internet 47.990 - Other retail sale not in stores, stalls or markets Place of registration: AJPES Kranj
Protection of personal data
We work hard to ensure that your data is 100% secure with us. We store personal data in accordance with the provisions of the Data Protection Act and use it solely for the provision of our services.
However, you can always request the deletion of your data that we hold and we will comply with your request immediately.
If you wish to be "forgotten", you can unsubscribe with a single click in an email or SMS message. If you prefer, we can also delete your data permanently and you can request this by writing to us at the email address below.
For more information on processing, please contact: info@giannabellucci.com
General
Gianna Bellucci d.o.o. respects and protects your privacy and is the owner of the giannabellucci.com website and the controller of your personal data. This privacy statement applies to the following categories of individuals:
our website users and potential customers,
our suppliers and business partners.
We only process personal data on the basis of predefined, legitimate purposes and using the appropriate legal basis. You can find out which purposes and legal bases we use for each group of individuals in the sections below.
We only keep personal data for as long as is necessary to fulfil the processing purpose for which the personal data was collected. Where we process personal data on the basis of your consent, we will continue to process it until you withdraw your consent. We specify the retention periods for processing for each purpose in more detail in the paragraphs below.
We collect your data when you contact us for products, services or information, register on our websites, participate in public forums or other activities on our digital tools, respond to customer surveys or otherwise communicate with us. We collect information through a variety of technologies, such as "cookies". You can read more about cookies in the COOKIES POLICY section below.
Use of personal data
We process your personal data for different purposes depending on the relationship you have with us.
If you visit our online shop
If you visit our online shop, we store small files such as cookies on your device and consequently read them from your device. Some cookies allow us to correlate your activities while you are browsing our sites from the moment you open your web browser window until the moment you close it. The moment you close the web browser window, the associated cookies are deleted.
If you are a supplier or business partner:
We process your personal data for the purpose of fulfilling our contractual obligations and retain it for 5 years from the execution of the contract or the end of the business relationship. In the event of a dispute, we will retain the personal data until a final decision of the competent authority has been issued.
If you make a purchase from us
If you make a purchase with us as a natural person, we process your personal data for the purpose of processing your order. This includes identification, contact and order data.
Using the data for the purpose of processing your order means that we use the data to:
the ability to complete your order online
the ability to communicate with you
the need to deliver goods - we may also pass your data to our transport partners in this regard
We measure your satisfaction with our service based on an NPS survey that we send to you by email. We send the questionnaire to random users who have made a purchase with us in the past month. We keep the results of the survey for our own use only.
Processing for compliance with legal obligations
We also have to comply with certain obligations imposed by law. If we process your personal data for this reason, we do not need your consent to process your data in this way. We process your identification, contact and order data on this legal basis in order to comply with the laws in force at the time of this Memorandum, which at the time of drafting are the following in particular:
Code of Obligations (CC),
Consumer Protection Act (ZVPot),
Value Added Tax Act (ZDDV-1),
Tax Validation of Invoices Act (ZDavPR),
Accounting Act (ZR),
Electronic Communications Act (ZEKom),
Prevention of Money Laundering and Terrorist Financing Act (ZPPDFT-1).
For this purpose, we use personal data for a maximum of 10 years (plus the current year) after the last document issued in respect of your order.
Transmission of your personal data. We will not share your personal data with others except in the following cases:
When affiliated companies or third parties perform services on our behalf, such as responding to your requests, or delivering packages and services to customers, and the like. These companies are prohibited from using your personal information for purposes other than those that we have asked them to do or that they are required to do by law. This includes, for example, delivery services, email providers, etc.
When we share personal information within our company or with third parties to ensure the safety and security of our customers, to protect our rights and property in accordance with legal process, or in other cases where we have a good faith belief that disclosure is required by law. This includes, for example, IT and financial advisors, external legal advisors, etc.
All third parties with whom we share personal data are bound to protect personal data by a separate contract. Third parties are also not allowed to use this personal data for purposes outside of the contractually agreed personal data.
Security and storage of your personal data
The security and confidentiality of your personal data is of the utmost importance to us. Our company regularly implements technical, administrative and physical security measures designed to protect your information from unauthorized access, disclosure and use.
These measures include:
Regular updating of software, hardware and applications,
Employee training,
Control of contract processors and
Security of business premises.
Your rights
You can exercise your rights by contacting us in writing at Gianna Bellucci d.o.o., Cesta Dveh Cesarjev 393, 1000 Ljubljana with the subject Personal Data Protection or by e-mail to info@giannabellucci.com with the subject Personal Data Protection.
You have the following rights:
Access to personal data: you can request information from us about whether we process personal data about you and, if we do, you can request access to your personal data and information about the processing (what data we process and where the data originates).
Restriction of processing of personal data: you can request us to restrict the processing of your personal data (e.g. when we are checking the accuracy or completeness of your personal data).
Erasure of personal data: you may request that we erase your personal data.
Extract of personal data: you may request that we provide you with the personal data you have provided to us in a structured, commonly used and machine-readable format.
Objection toprocessing of personal data: you have the right to object to the processing of your personal data where the processing is for direct marketing purposes or for the transfer of your personal data to third parties for direct marketing purposes.
Cookie Policy
Gianna Bellucci d.o.o. respects and protects your privacy. Here you can read how we handle your personal data.
This Cookie Policy describes the treatment of information provided to us by cookies and cookie-like technologies. This policy complies with the EU General Data Protection Regulation and local law.
What are cookies and why are they needed?
A cookie is a short text that a website sends to your browser when you visit. This is how the website recognises you, remembers information about your visit and provides you with a friendlier and simpler online service. We use cookies to personalise the content on our website, remember your preferences and record your visit to our online shop. Browsing our online shop is more pleasant, faster and above all more efficient with cookies.
We use different categories of cookies on our website, which are divided into:
essential cookies functional cookies and
advertising or marketing cookies.
Necessary cookies are cookies without which our website does not function. These cookies are automatically placed on your device and cannot be switched off. Necessary cookies cannot identify you and only ensure that the website is displayed correctly.
Functional cookies are cookies that enable various functions of our website, such as setting the language, maintaining the shopping cart, etc. We will only place these cookies with your prior consent.
Marketing cookies are used to implement personalised advertising. These cookies create a profile of you based on the information you provide, which is used to show you advertisements that are of interest to you. We will only place these cookies with your consent. Please note that refusing the use of cookies will not prevent you from seeing advertisements on the website, as you will still receive advertisements; however, the advertisements you see will not be tailored to your interests.
Editing your cookie settings
You decide whether to allow cookies to be stored on your device.
You can change your cookie settings at any time by clicking on the banner at the bottom of the web page ˝Cookie Management˝.
When you visit our website, only essential cookies will be automatically set. Preference and marketing cookies will only be set with your consent.
How do I give consent?
When you visit our website for the first time, you will be presented with a pop-up window where you can select the appropriate cookie settings. You can change your preferences by clicking on the ˝Manage cookies˝ banner at the bottom of our website. A pop-up window will open where you will be able to edit your cookie settings.
If you have already visited our website and accepted cookies, you can change your settings here.
Please note that rejecting ad cookies will not prevent you from seeing ads, as you will still see the same number of ads as if you had accepted ad cookies. Rejecting ad cookies will only result in you seeing generic, generalised adverts, not adverts that are tailored to your preferences and needs. You can also control and change your cookie settings in your web browser. For information about your cookie settings, please select the web browser you are using. If you change or delete your browser's cookie file, or change or change your browser or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, you can consult your browser's help section. You can also disable Google Analytics tracking at the following link: https: //marketingplatform.google.com/about/. You can find out more about cookies at: http://youronlinechoices.com/.
Purposes for which cookies are used on our website
Cookies are used on our website for a variety of purposes, including:
to recognise you on your next visit, to store ratings of items you have provided,
site analysis,
to ensure site security,
a session cookie to monitor and maintain your shopping basket,
a cookie to send you a message about an incomplete purchase,
to operate video content,
to operate the site's chat facility, and
to advertise.
If you have any questions or require further information about cookies or the processing of personal data, please contact us at info@giannabellucci.com.
Discount codes
Any discount code does not count towards the VIP price. If there are products at a VIP price in the basket and you add a discount code, the code is automatically applied to the regular price of the product. VIP prices are available only to VIP club users.