At Gianna Bellucci, your satisfaction comes first. That’s why we make returns and exchanges simple and hassle-free.
You can return or exchange any set within 30 days of receiving it, no questions asked — whether it doesn’t fit you or you simply do not like it.
We’re here to make sure you always feel confident shopping with us.
Link to start the return or switching process: Link
What do you need?
Order Number
Your email
Additional important information:
You have 30 days from receiving your package to request an exchange or return.
We accept one request per order.
We offer one exchange per order (for size). If the replacement item also does not fit, we will issue a refund once it is returned, and you may place a new order in the correct size.
Please read all details about the return of GIFT items in our Terms & Conditions.
Returned items must be unused, undamaged, and in original packaging with all labels attached. Please check your underwear carefully for stains before returning.
If returned items show signs of wear, use, or are in unsaleable condition, we reserve the right to refuse the return and no refund / exchange will be issued. Read more in our Terms & Conditions.
Return shipping costs are the customer’s responsibility.
The return and claim process takes approximately 14 days from receipt of the package.
After a request is closed, we do not accept any appeals later.
If you need any further help please contact us by e-mail.